Pre-order policy

Every set we make is produced in a single limited run. Rather than guess how many to build and sit on a warehouse full of unsold stock, we open the run for pre-orders, build exactly what people reserved, and ship it. That keeps the price where it is. It also means there's a wait, and this page tells you exactly how long and exactly where you stand.

When your order ships

Orders leave our warehouse within 2–6 weeks of being placed. You'll get an email with tracking the day it goes out, and shipping is free and tracked on every order.

If anything slips beyond that window, you hear it from us first. We'll email you with a new date and you can either keep the order or cancel it for a full refund — your call, no follow-up needed from you.

When you're charged

Your card is charged when you place the order, not when it ships. That payment is what reserves your unit in the production run.

Cancelling before it ships

You can cancel any time before your order leaves our warehouse and we refund you in full. There's no deadline, no restocking fee and nothing to justify. Email us your order number and we'll have it processed within one business day.

After it arrives

You also get our standard 30-day guarantee from the day it lands. If it isn't what you expected, email us and we'll refund it.

Questions

Email us and a real person answers, usually within 24 hours. If you're asking whether your order is on track, include your order number and we'll tell you straight.